Refund Policy

1. Overview

At Digital Nagari, your satisfaction is our priority. We offer refunds in accordance with the policy outlined below. Please read this policy carefully before making a purchase.

2. Physical Products (NFC Cards, QR Standees)

Eligibility for Refund:

• Items must be returned within 7 days of delivery
• Products must be unused and in original packaging
• Products must not be customized or personalized (custom orders are non-refundable)
• Damaged or defective products are eligible for full refund or replacement

Non-Refundable Items:

• Customized or personalized NFC cards
• Products damaged due to misuse or negligence by the customer
• Products purchased during promotional sales (exchange only)

3. Digital Services & Subscriptions

One-time Digital Services: Refund requests for one-time services (setup fees, customization charges) must be made within 48 hours of purchase.

Subscription Plans:

• Monthly subscriptions: Full refund within 7 days of purchase; no refund after 7 days
• Quarterly subscriptions: Full refund within 14 days of purchase; no refund after 14 days
• Annual subscriptions: Full refund within 30 days of purchase; pro-rated refund within 60 days

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at support@digitalnagari.com
• Provide your order number and reason for the refund request
• Include any relevant photos if the product is damaged or defective
• Our team will review your request and respond within 3-5 business days

5. Refund Processing

• Refunds are processed within 7-10 business days after approval
• Refunds are credited to the original payment method
• Bank processing times may vary (typically 3-5 additional business days)
• Shipping costs are non-refundable unless the return is due to our error

6. Cancellations

Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, cancellation may not be possible if the product has already been processed for shipping.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or payment statement again
• Contact your bank or credit card company, as processing times may vary
• If you've done all of the above and still haven't received your refund, please contact us

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at support@digitalnagari.com.

9. Contact Us

For any questions about our Refund Policy, please contact us at support@digitalnagari.com or through our website's contact form.